Error messages

What does "Insufficient information to create shipping label(s)" mean?
Problem When trying to create DHL shipping labels, the following error occurs: Insufficient information to create shipping label(s). Please verify your...
Di, 29 Okt, 2019 at 3:05 PM
What does "login failed" mean?
This article only applies to DHL Business Customers. Private customers please contact the DHL Customer Service, e.g. for problems with parcel lockers, t...
Fr, 9 Okt, 2020 at 1:49 PM
What does "Die ausgewählte Abrechnungsnummer steht nicht zur Verfügung" mean?
Problem This error occurs: status code 1101 Die ausgewählte Abrechnungsnummer steht nicht zur Verfügung Cause The DHL server (API) responds with...
Di, 29 Okt, 2019 at 3:05 PM
What does "Es handelt sich um eine ungültige Postleitzahl" mean?
Problem When trying to create DHL shipping labels, this error occurs: Es handelt sich um eine ungültige Postleitzahl. Bitte verwenden Sie das Format 99...
Mi, 2 Sep, 2020 at 2:39 PM
What does "Can only install one of: dhl/sdk-api-parcel-management ..." mean?
Problem When installing the DHL Shipping module in version 1.2.0 (or higher), this Composer error message appears: Your requirements could not be resol...
Mo, 28 Sep, 2020 at 1:19 PM
What does "hard validation error" mean?
Problem The message "hard validation error" appears when trying to create labels. Cause This message comes from the DHL server and can have se...
Mo, 3 Dez, 2018 at 2:17 PM
What does "Hard validation error occured. Bitte geben Sie einen gültigen Betrag an" mean?
Problem When creating shipments with transport insurance (Transportversicherung) or cash on delivery (Nachnahme), this error occurs: Hard validation er...
Do, 31 Jan, 2019 at 9:58 AM
What does "Hard validation error occured. Bitte geben Sie die Art der Sendung an..." mean?
Problem The DHL label cannot be created. Error message: Hard validation error occured. Bitte geben Sie die Art der Sendung an. Bitte geben Sie die ...
Do, 28 Nov, 2019 at 2:57 PM
What does "Shipping labels could not be created: Unauthorized" mean?
This problem only affects DHL Shipping for Magento 2, not for Magento 1. Problem In Magento 2, no DHL shipping labels can be created. This error message ...
Mo, 4 Mai, 2020 at 9:12 AM
Why is the map for DHL location search not displayed?
This article applies only to version 1.0.0 of the DHL Shipping module for Magento 2. Problem In the checkout, the interactive map for DHL locations (parc...
Fr, 9 Okt, 2020 at 12:56 PM