Please note: This article is aimed at DHL Business Customers.

Private customers need to contact the DHL Customer Service.


No DHL labels can be created. One of the following error messages occurs:

Anmeldung fehlgeschlagen

login failed

Der Nutzer des Webservice konnte nicht authentifiziert werden

Invalid GKP username and/or password

Nutzername oder Passwort nicht korrekt


All the above error messages indicate the same problem: the DHL server has rejected the login credentials (username / password).


The login must be configured correctly, or the password might have to be renewed.

Please follow these instructions to configure the DHL login data.