Please note: This article is aimed at DHL Business Customers.

Private customers need to contact the DHL Customer Service.


Problem

No DHL labels can be created. One of the following error messages occurs:


Anmeldung fehlgeschlagen


login failed


Der Nutzer des Webservice konnte nicht authentifiziert werden


Invalid GKP username and/or password


Nutzername oder Passwort nicht korrekt


Cause

All the above error messages indicate the same problem: the DHL server has rejected the login credentials (username / password).


Solution

The login must be configured correctly, or the password might have to be renewed.


Please follow these instructions to configure the DHL login data.