When trying to create DHL shipping labels, the following error occurs:

Insufficient information to create shipping label(s). Please verify your Store Information and Shipping Settings.

Example error message


The sender information is not set correctly in the Magento configuration.


The following information must be set in Magento:

  • Store name
  • Store contact telephone
  • Origin country (note the supported countries, see documentation chapter "Hints for using the module")
  • Origin region / state
  • Origin ZIP code
  • Origin city
  • Origin street address
  • Contact data in DHL module configuration

The documentation section "Installation and configuration -> Module configuration" also shows where the above information must be set.