General

Why is "addressAddition" not shown on the label?
Problem The value from the second street line is transmitted to DHL (visible in the request in the log). However, the value is not printed onto the PDF Lab...
Di, 23 Mär, 2021 at 10:36 VORMITTAGS
Why is the receiver's phone number not shown on the label?
Problem The receiver's phone number is not printed onto the DHL label. Cause To increase data protection, the phone number is not transmitted to DH...
Di, 8 Dez, 2020 at 12:29 NACHMITTAGS
How can I configure additional costs for Cash On Delivery?
DHL might charge additional costs for cash on delivery shipping. To include these into the shipping fee, you can use the extension Cash On Delivery Fee. ...
Di, 18 Aug, 2020 at 12:40 NACHMITTAGS
Why are the additional DHL fields not displayed for correcting the address?
Problem When editing the shipping address in the admin panel, the additional DHL fields for street name, house number, address addition, parcel locker (pac...
Fr, 9 Okt, 2020 at 12:56 NACHMITTAGS
How are the Cronjobs configured?
A tutorial for setting up the Cronjobs can be found in the documentation. Search for the keyword "cron".
Di, 6 Jun, 2017 at 11:03 VORMITTAGS
Where can I enter the shipping cost?
The Versenden / Shipping module does not calculate shipping cost. Its purpose is transmitting the shipping information to DHL and download shipping labels. ...
Mi, 14 Nov, 2018 at 2:00 NACHMITTAGS
How do I configure free shipping?
In order to offer free and non-free shipping, a cart price rule should be configured which reduces the shipping cost to zero without changing the actual shi...
Di, 24 Mai, 2022 at 1:36 NACHMITTAGS
How can I enable the logging?
Magento 1 In the DHL module configuration, enable the option "Logging". Set the log level to "Debug" to log all data. In the section...
Do, 23 Apr, 2020 at 12:57 NACHMITTAGS
How does shipping with DHL Express work?
Unfortunately, the DHL Versenden/Shipping extension is not compatible with DHL Express. It is not possible to create Express labels using this extension. ...
Mi, 24 Jul, 2019 at 10:18 VORMITTAGS
Why can no products be added to shipments outside of the EU?
Problem In the popup, no items can be added to the shipment if it requires customs information. Nothing happens when clicking "Add products to package...
Mo, 11 Jun, 2018 at 3:09 NACHMITTAGS