General questions

Can a tracking link be added to the shipment confirmation?
Yes, this is possible: Copy the attached file track.phtml into the folder app/design/frontend/YOUR_PACKAGE/YOUR_TEMPLATE/template/email/order/shipment/ ...
Fr, 5 Jan, 2018 at 2:23 PM
How can I configure additional costs for Cash On Delivery?
In addition to the usual Cash On Delivery charge of 2 EUR, DHL might charge additional costs. To include these into the shipping fee, you can use the extens...
Mo, 30 Okt, 2017 at 9:35 AM
Why are the additional DHL fields not displayed for correcting the address?
Problem When editing the shipping address in the admin panel, the additional DHL fields for street name, house number, address addition, packstation etc. a...
Mi, 14 Nov, 2018 at 2:47 PM
Why did the login credentials suddenly stop working (login failed)?
Problem The login credentials for DHL Versenden / Shipping suddenly stopped working, although there were no prior problems. Error message: "lo...
Do, 2 Mai, 2019 at 1:10 PM
How are the Cronjobs configured?
A tutorial for setting up the Cronjobs can be found in the documentation. Search for the keyword "cron".
Di, 6 Jun, 2017 at 11:03 AM
Where can I enter the shipping cost?
The Versenden / Shipping module does not calculate shipping cost. Its purpose is transmitting the shipping information to DHL and download shipping labels. ...
Mi, 14 Nov, 2018 at 2:00 PM
How can I configure the label printing size / paper format?
The paper format is not configured in the Magento extension, but in the DHL Business Customer Portal (Geschäftskundenportal). Please log in with the API...
Fr, 15 Jun, 2018 at 11:30 AM
How can I enable the logging?
Magento 1 In the section "Configuration -> Sales -> Shipping methods -> DHL Versenden" enable the option "Logging". Set the ...
Mo, 11 Mär, 2019 at 11:46 AM
How can I create multipack shipments (Mehrpaket)?
The DHL Versenden module for Magento 1 does not support true multipack shipments, because DHL's webservice does not provide this feature. Therefore...
Di, 20 Mär, 2018 at 10:21 AM
How does shipping with DHL Express work?
Unfortunately, the DHL Versenden/Shipping extension is not compatible with DHL Express. It is not possible to create Express labels using this extension. ...
Mi, 24 Jul, 2019 at 10:18 AM