General questions

Where can I find the documentation for the Versenden / Shipping extension?
The documentations can be found here: Magento 1 DHL Versenden  - Magento 1 German DHL Versenden  - Magento 1 English DHL Intraship - German (depreca...
Mi, 6 Jun, 2018 at 8:34 AM
Where can I get the latest version of the DHL Versenden / Shipping module?
DHL Versenden for Magento 1 The module for Magento 1 can be found on the Magento Marketplace. DHL Shipping for Magento 2 The module for Magento 2 can be...
Fr, 15 Jun, 2018 at 9:06 AM
What is important when migrating to DHL Versenden?
The Intraship Webservice (API) will be terminated by DHL in early 2018. Use the DHL Versenden extension for new installations. Existing Intraship insta...
Mi, 24 Jan, 2018 at 12:08 PM
How are the customer number (EKP) and participation numbers (Teilnahmenummer) configured?
How to set up EKP and participation numbers Get your DHL billing numbers (14 digits). You can find them in the DHL Business Customer Portal, section "...
Fr, 4 Mai, 2018 at 11:51 AM
Why is the checkbox "Create shipping labels" not displayed?
Problem When creating a shipment, the checkbox "Create shipping labels" is missing. Checkbox "Create shipping labels" Possibl...
Mo, 15 Jan, 2018 at 10:28 AM
What does the status "Not available" mean?
After updating the DHL module, some orders show the DHL label status "Not available". This is not a bug. The status will only be shown for ord...
Do, 15 Mär, 2018 at 11:00 AM
When will a DHL extension for Magento 2 be released?
The DHL Shipping module for Magento 2 is currently under development. If you want to be notified as soon as the module is officially released, you can subsc...
Do, 26 Apr, 2018 at 12:09 PM
Why is no shipping method for DHL shown in the checkout?
When the DHL Versenden / Shipping module has been configured correctly, no additional shipping method for DHL is visible the checkout. This is normal. T...
Mo, 9 Apr, 2018 at 11:19 AM
Why is the popup not displayed when trying to create shipping labels?
Problem When selecting the checkbox "Create shipping labels" on the shipment page and then clicking "Submit shipment", the popup is n...
Fr, 31 Mär, 2017 at 12:29 PM
Can I use both modules for Versenden and Intraship at the same time?
The modules for DHL Versenden and DHL Intraship are not intended to be installed together on a shop system. The modules basically provide the same funct...
Fr, 29 Dez, 2017 at 1:01 PM