General questions

Where can I find the documentation for the Versenden / Shipping extension?
The documentations can be found here: DHL Versenden - Magento 1 (on Magento Marketplace, infobox on the right hand side) DHL Shipping - Magento 2 G...
Sa, 23 Jun, 2018 at 5:54 PM
Where can I get the latest version of the DHL Versenden / Shipping module?
DHL Versenden for Magento 1 The module for Magento 1 can be found on the Magento Marketplace. DHL Shipping for Magento 2 The module for Magento 2 can be...
Mo, 17 Sep, 2018 at 10:37 AM
Does the DHL webservice (API) work?
To check if the DHL webservice (Customer Integration Gateway, CIG) can be reached, you can execute this test: Try downloading this file:
Fr, 7 Sep, 2018 at 10:51 AM
How are the customer number (EKP) and participation numbers (Teilnahmenummer) configured?
How to set up EKP and participation numbers Get your DHL billing numbers (14 digits). You can find them in the DHL Business Customer Portal, section "...
Fr, 4 Mai, 2018 at 11:51 AM
Why is the checkbox "Create shipping labels" not displayed?
Problem When creating a shipment, the checkbox "Create shipping labels" is missing. Checkbox "Create shipping labels" Possibl...
Mo, 15 Jan, 2018 at 10:28 AM
What does the status "Not available" mean?
After updating the DHL module, some orders show the DHL label status "Not available". This is not a bug. The status will only be shown for ord...
Mo, 10 Sep, 2018 at 4:04 PM
What is important when migrating to DHL Versenden?
The Intraship Webservice (API) will be terminated by DHL in early 2018. Use the DHL Versenden extension for new installations. Existing Intraship insta...
Mi, 24 Jan, 2018 at 12:08 PM
Why is no shipping method for DHL shown in the checkout?
When the DHL Versenden / Shipping module has been configured correctly, no additional shipping method for DHL is visible the checkout. This is normal. T...
Mo, 9 Apr, 2018 at 11:19 AM
Can a tracking link be added to the shipment confirmation?
Yes, this is possible: Copy the attached file track.phtml into the folder app/design/frontend/YOUR_PACKAGE/YOUR_TEMPLATE/template/email/order/shipment/ ...
Fr, 5 Jan, 2018 at 2:23 PM
How can I configure additional costs for Cash On Delivery?
In addition to the usual Cash On Delivery charge of 2 EUR, DHL might charge additional costs. To include these into the shipping fee, you can use the extens...
Mo, 30 Okt, 2017 at 9:35 AM