General questions

Where can I find the documentation for the Versenden / Shipping extension?
The documentation can be found on the Magento Marketplace: DHL Versenden/Shipping for Magento 1 DHL Versenden/Shipping for Magento 2 See the info ...
Mo, 21 Jan, 2019 at 11:02 AM
Where can I get the latest version of the DHL Versenden / Shipping module?
DHL Versenden/Shipping for Magento 1 The module for Magento 1 can be found on the Magento Marketplace. DHL Versenden/Shipping for Magento 2 The module f...
Fr, 18 Jan, 2019 at 2:34 PM
Does the DHL webservice (API) work?
Status DHL Business Customer Shipping API 2.2 (Versenden) Production mode Sandbox mode Status DHL Parcel Management API (Wunschpaketservice) Produc...
Mi, 30 Jan, 2019 at 3:46 PM
Which login credentials need to be used for DHL Versenden / Shipping?
This information applies to the DHL Business Customer Shipping (Versenden API). Login configuration for DHL Business Customer Shipping with Magento Log ...
Mi, 23 Jan, 2019 at 2:44 PM
How are the customer number (EKP) and participation numbers (Teilnahmenummer) configured?
Required information You need access to the DHL Business Customer Portal. Please log in there. Open the section "Masterdata -> Contract positions...
Mi, 23 Jan, 2019 at 2:42 PM
Why is no shipping method for DHL shown in the checkout?
When the DHL Versenden / Shipping module has been configured correctly, no additional shipping method for DHL is visible the checkout. This is normal. T...
Mi, 6 Feb, 2019 at 1:41 PM
Why is the checkbox "Create shipping labels" not displayed?
Problem When creating a shipment, the checkbox "Create shipping labels" is missing. Checkbox "Create shipping labels" Possibl...
Mo, 15 Jan, 2018 at 10:28 AM
What does the status "Not available" mean?
After updating the DHL module, some orders show the DHL label status "Not available". This is not a bug. The status will only be shown for ord...
Mo, 10 Sep, 2018 at 4:04 PM
What is important when migrating to DHL Versenden?
Use the DHL Versenden extension for new installations. Existing Intraship installations in Magento must be migrated to DHL Versenden. Migrating from Intr...
Do, 24 Jan, 2019 at 3:22 PM
Why is "addressAddition" not shown on the label?
Problem The value "addressAddition" (second street line) is transmitted to DHL, which can be verified in the log. However, the value is not pri...
Mi, 14 Nov, 2018 at 2:07 PM