General questions

Where can I find the documentation for the Versenden / Shipping extension?
The documentation can be found here: DHL Versenden/Shipping for Magento 1 DHL Versenden/Shipping for Magento 2 See the info box on the right hand side.
Fr, 19 Okt, 2018 at 2:17 PM
Where can I get the latest version of the DHL Versenden / Shipping module?
DHL Versenden/Shipping for Magento 1 The module for Magento 1 can be found on the Magento Marketplace. DHL Versenden/Shipping for Magento 2 The module f...
Fr, 19 Okt, 2018 at 2:22 PM
Does the DHL webservice (API) work?
To check if the DHL Versenden webservice (Customer Integration Gateway, CIG) can be reached, you can execute this test: Try downloading this file: https:/...
Mi, 14 Nov, 2018 at 1:54 PM
How are the customer number (EKP) and participation numbers (Teilnahmenummer) configured?
Required information You need a login to the DHL Business Customer Portal. Please log in there. Open the section "Masterdata -> Contract position...
Mo, 3 Dez, 2018 at 3:45 PM
Why is the checkbox "Create shipping labels" not displayed?
Problem When creating a shipment, the checkbox "Create shipping labels" is missing. Checkbox "Create shipping labels" Possibl...
Mo, 15 Jan, 2018 at 10:28 AM
What does the status "Not available" mean?
After updating the DHL module, some orders show the DHL label status "Not available". This is not a bug. The status will only be shown for ord...
Mo, 10 Sep, 2018 at 4:04 PM
What is important when migrating to DHL Versenden?
The Intraship Webservice (API) will be terminated by DHL in early 2018. Use the DHL Versenden extension for new installations. Existing Intraship insta...
Mi, 24 Jan, 2018 at 12:08 PM
Why is no shipping method for DHL shown in the checkout?
When the DHL Versenden / Shipping module has been configured correctly, no additional shipping method for DHL is visible the checkout. This is normal. T...
Mo, 9 Apr, 2018 at 11:19 AM
Why is "addressAddition" not shown on the label?
Problem The value "addressAddition" (second street line) is transmitted to DHL, which can be verified in the log. However, the value is not pri...
Mi, 14 Nov, 2018 at 2:07 PM
Why is the note for Cash On Delivery not shown on the label?
This means that the Cash On Delivery payment method has not been set in the DHL module configuration. Make sure your payment method for Cash on Delivery...
Mo, 26 Mär, 2018 at 10:15 AM