How to set up EKP and participation numbers
Get your DHL billing numbers (14 digits). You can find them in the DHL Business Customer Portal, section "Masterdata -> Contract positions".
- The first 10 digits are your EKP (DHL account number). Store these in the Magento module in section "Account data -> DHL Customer Number (EKP)".
- The last 2 digits are the participation number. Save these last 2 digits in the section "Participation Numbers" at the DHL products (procedure).
- The digits in between (11th and 12th digit) must be omitted. Do not store these in Magento!
- Repeat these steps for each DHL product which is enabled for you.
Example contract data
The EKP is 1234567890 (first 10 digits) and
the participation number is 01 (last 2 digits).
The part 53 must be omitted.
Configuration in Magento
Store the EKP (1234567890) and the participation number (01)
from the contract data in the Magento configuration.
The screenshot shows Magento 1. The configuration basically works in the same way in Magento 2.
Make sure to only activate those DHL products (profiles) in Magento which DHL has actually enabled for you.
If it doesn't work
If you get the error message "Abrechnungsnummer steht nicht zur Verfügung", even though the configuration is correct, it means there is a problem with your DHL account. It is possible that some participation numbers are not enabled at DHL.
Please contact DHL and ask them to check and correct the settings in you DHL account.