How to set up EKP and participation numbers
Get your DHL billing numbers (14 digits). You can find those in the DHL Business Customer Portal, section "Masterdata -> Contract positions" (see screenshot below).
- The first 10 digits are your EKP (DHL account number). Store this in the section "Account data -> EKP".
- The last 2 digits are your participation number. Save these last 2 digits at the DHL product (procedure). Repeat this for each DHL product which is enabled for you.
- The digits in between (11th and 12th digit) must be omitted. Do not store these in Magento!
The EKP is 1234567890 (first 10 digits) and
the participation number is 01 (last 2 digits).
The part 53 must be omitted.
Setting the example EKP and participation
number in the Magento configuration.
Make sure to only activate those DHL products (profiles) in Magento which DHL has actually enabled for you.
If it doesn't work
If you get the error message "Abrechnungsnummer steht nicht zur Verfügung", even though the configuration is correct, it means there is a problem with your DHL account. It is possible that some participation numbers are not enabled at DHL.
Please contact DHL and ask them to check and correct the settings in you DHL account.