Problem

When trying to create DHL shipping labels, the following error occurs:


Insufficient information to create shipping label(s). Please verify your Store Information and Shipping Settings.


Example error message



Cause

The sender information is not set correctly in the Magento configuration.


Solution

The following information must be set in Magento:

  • Store name
  • Store contact telephone
  • Origin country
  • Origin region / state
  • Origin ZIP code
  • Origin city
  • Origin street address
  • Contact data in DHL configuration


Also refer to the documentation, section "Installation and configuration -> Module configuration". This shows which information is required and where to set it.