Error messages

What does the message "Insufficient information to create shipping label(s)" mean?
Problem When trying to create DHL shipping labels, the following error occurs: Insufficient information to create shipping label(s). Please verify your...
Di, 20 Mär, 2018 at 11:59 AM
What does the error "login failed" mean?
Problem The following error message occurs: Anmeldung fehlgeschlagen login failed Der Nutzer des Webservice konnte nicht authentifiziert werden...
Di, 20 Mär, 2018 at 12:02 PM
What does the error "Die ausgewählte Abrechnungsnummer steht nicht zur Verfügung" mean?
The DHL server (API) responds with this message if the EKP (DHL account number) or the participation numbers (Teilnahmenummern) are not correct or missing. ...
Di, 20 Mär, 2018 at 12:04 PM
What does the error "Es handelt sich um eine ungültige Postleitzahl" mean?
Problem When trying to create DHL shipping labels, this error occurs: Es handelt sich um eine ungültige Postleitzahl. Bitte verwenden Sie das Format 99...
Di, 20 Mär, 2018 at 12:08 PM
What does "Fatal error: Call to a member function getStatus() on null ..." mean?
Problem When creating shipping labels via the automated mode (Cronjob), this error occurs: PHP Fatal error: Call to a member function getStatus() on nu...
Fr, 24 Aug, 2018 at 10:04 AM
What does the message "Street Number is a required value" mean?
Problem When creating shipping labels, this error occurs: Street Number is a required value Cause Most likely the buyer's address has been ente...
Di, 23 Jan, 2018 at 2:30 PM
What does the message "Invalid XML: cvc-length-valid: Value '...' with length = '12' is not facet-valid" mean?
Problem When trying to create DHL shipping labels, this error occurs: Invalid XML: cvc-length-valid: Wert '...' mit Länge = '12' is...
Di, 20 Mär, 2018 at 12:12 PM
What does the message "Invalid XML: cvc-complex-type.2.4.d: Invalid content was found ..." mean?
Problem When creating shipments, the following error occurs: Invalid XML: cvc-complex-type.2.4.d: Invalid content was found starting with element '...
Mi, 6 Jun, 2018 at 9:45 AM
What does "hard validation error" mean?
Problem The message "hard validation error" appears when trying to create labels. Cause This message comes directly from the DHL server and ca...
Mi, 16 Aug, 2017 at 9:45 AM
What does "Hard validation error occured. Bitte geben Sie einen gültigen Betrag an" mean?
Problem When creating shipments with transport insurance (Transportversicherung) or cash on delivery (Nachnahme), this error occurs: Hard validation er...
Mi, 11 Apr, 2018 at 10:46 AM