Error messages

What does the message "Insufficient information to create shipping label(s)" mean?
Problem When trying to create DHL shipping labels, the following error occurs: Insufficient information to create shipping label(s). Please verify your...
Mo, 27 Nov, 2017 at 12:03 PM
What does the error "login failed" mean?
Problem The following error message occurs: "login failed" German translation: "Anmeldung fehlgeschlagen" Cause This mea...
Di, 24 Okt, 2017 at 9:24 AM
What does the error "Die ausgewählte Abrechnungsnummer steht nicht zur Verfügung" mean?
This message comes from the DHL server if the EKP (DHL account number) or the participation numbers (Teilnahmenummern) are not correct or missing. The b...
Do, 15 Feb, 2018 at 1:00 PM
What does the error "Es handelt sich um eine ungültige Postleitzahl" mean?
Problem When trying to create DHL shipping labels, this error occurs: Es handelt sich um eine ungültige Postleitzahl. Bitte verwenden Sie das Format 99...
Mo, 4 Dez, 2017 at 10:40 AM
What does the message "Street Number is a required value" mean?
Problem When creating shipping labels, this error occurs: Street Number is a required value Cause Most likely the buyer's address has been ente...
Di, 23 Jan, 2018 at 2:30 PM
What does the message "Invalid XML: cvc-length-valid: Value '...' with length = '12' is not facet-valid" mean?
Problem When trying to create DHL shipping labels, this error occurs: Invalid XML: cvc-length-valid: Wert '...' mit Länge = '12' is...
Fr, 5 Jan, 2018 at 2:26 PM
What does "hard validation error" mean?
Problem The message "hard validation error" appears when trying to create labels. Cause This message comes directly from the DHL server and ca...
Mi, 16 Aug, 2017 at 9:45 AM
What does "Hard validation error occured. Bitte geben Sie einen gültigen Betrag an" mean?
Problem When creating shipments with transport insurance (Transportversicherung), this error occurs: Hard validation error occured. Bitte geben Sie ein...
Fr, 2 Feb, 2018 at 12:12 PM
What does the error "Function ("createShipmentDD") is not a valid method for this service" mean?
Problem When trying to create labels, the error "Function ("createShipmentDD") is not a valid method for this service" is displayed. ...
Mo, 27 Nov, 2017 at 11:34 AM
Why do shipments sometimes get stuck in status "in transmission"?
Cause This happens when there are too many shipments queued in Magento which could not be transmitted to DHL correctly. Because the entire queue is process...
Fr, 10 Mär, 2017 at 11:45 AM