General questions

Where can I find the documentation for the Online Return extension
The documentation for the DHL Online Return extension can be found here: Online Return documentation (only available in German)
Di, 13 Jun, 2017 at 11:21 AM
Where can I get the latest version of the Online Returns module?
The module for Magento 1 can be found on Github and the Magento Marketplace. The documentation for the module can be found in this article. An exten...
Do, 19 Sep, 2019 at 11:15 AM
Where do I get the login data for Online Return?
Please note This article refers to Online Return only, not the Return Form feature. See also this information about the differences. Login data The lo...
Do, 22 Mär, 2018 at 3:10 PM
Can the return label be printed by the merchant during shipping?
Yes, this is possible. Technically this is not Online Return, but the so-called Return Form (Beilegeretoure). To use the latter, it is not necessary to set ...
Do, 22 Mär, 2018 at 3:19 PM
Is there a difference between Online Return and Return Form?
Yes, those are two separate systems: Online Returns is a separate Magento module which requires separate login credentials (provided by DHL). The custom...
Fr, 28 Jun, 2019 at 9:39 AM