Problem

When trying to create DHL shipping labels, this error occurs:


Es handelt sich um eine ungültige Postleitzahl. Bitte verwenden Sie das Format 99999. Die eingegebene Adresse ist nicht leitcodierbar.


Translation to English:


The ZIP code is not valid. Please use the format 99999. The address is not codeable.


Cause

The ZIP code in the sender or receiver address is missing, invalid, or written incorrectly.


Solution

Check the sender address in the shop configuration and the receiver address in the order information:

  • Remove any white spaces before or after the ZIP code. These may only be visible during editing the address.
  • Street, ZIP code, and city must match and exist in reality. Verify this using Google Maps. Dummy data like "Test street" will not work.

If it still doesn't work

Please contact our support team and send the DHL log file from the "var/log" directory.