This article only applies to DHL Business Customers.


Private customers please contact the DHL Customer Servicee.g.
for questions about parcel lockers, the DHL app, or forgotten passwords.


Problem

The login credentials for DHL Versenden/Shipping suddenly stopped working, although there were no prior problems.


Reason

For security reasons, the DHL credentials do not remain valid forever. They need to be renewed regularly.


Solution

Open the DHL Business Customer Portal (Geschäftskundenportal) and follow the instructions to renew the credentials (password) for the affected user.


For use in the shop configuration, we recommend creating a separate System User.The password for System Users is valid for a longer time (1 year).