Please note

This article refers to Online Return only, not the Return Form feature. See also this information about the differences.

Login data

The login data are provided by DHL. For the Magento configuration you need:

  • Delivery Name (Portal Name, e.g. "Deutschland_Var3")
  • Portal ID (e.g. "OnlineRetoure")
  • User
  • Password

If any information is missing or unclear, please contact DHL and ask to be registered for Online Retoure Variante 3.


Example configuration